Vesikaa Support

Vesikaa is operated by Vesikaa LLC, a California limited liability company. Vesikaa support is available by email and from inside the app.

When contacting support, include the device platform, app version, a short description of what happened, and the steps that led to it. Do not send your password, payment-card information, journal text, private reflections, or other sensitive content unless our support team specifically needs a limited excerpt to investigate your request.

Account and purchase help

For sign-in, account recovery, subscription, deck purchase, or restore problems, email support@vesikaa.com. Purchases are processed by Apple or Google; Vesikaa support cannot view or change your store password or payment method.

You can request account deletion in the app or follow the instructions at https://vesikaa.com/account-deletion.

Community safety

Use the Report action on a message, comment, or member when possible so the report includes the correct context. You can also block a member from the same action menu. The full community standards and appeal process are available at https://vesikaa.com/community-guidelines.

For a community-safety concern that cannot be reported in the app, email support@vesikaa.com with the subject "Community safety." Vesikaa support is not an emergency service. If someone may be in immediate danger, contact local emergency services; in the United States, call or text 988.

Privacy requests

For access, correction, export, or privacy questions, email privacy@vesikaa.com. The Privacy Policy is available at https://vesikaa.com/privacy.

Response times

We aim to review safety reports within 24 hours. Other support requests are handled as quickly as practical, generally within two business days. Response time may vary based on request complexity and support volume.